Discover how to log in to Robinhood from a new device here.

When using Robinhood’s live chat support, you may wonder whether you’re talking to an automated bot or a real person. Robinhood employs a hybrid support model, where initial responses may come from automated bots designed to assist with general inquiries and provide quick solutions. These bots are capable of helping with common issues such as account access, password recovery, and troubleshooting basic app issues.

However, if your query requires more detailed assistance or involves complex account-specific problems, you’ll be transferred to a live agent. Robinhood’s live agents are real customer support specialists who can provide personalized help and resolve any advanced issues you may have. If you start interacting with a bot and feel that your problem requires more attention, you can request to speak with a human agent, and they will assist you promptly.